KLiP's Barbershop at 5543 West Market Street, Greensboro, North Carolina.

Overall ok. 1st time at a barbershop as my friends said I should go. Went in on a Saturday for a cut and to shape up my beard. I called in advance thinking an appointment was the way to go. The guy that answered the phone said "we don't do appointments on Saturday's." I came in, they were busy, overall the place looked nice, nothing spectacular, but not dirty or rundown. While waiting to be seen the conversations that transpired were hilarious, and I was laughing. As one person described it as a "man-cave" I'd say that's accurate. All of this was great until you factor in the wait. I waited 1.5 hours (yes I timed it) to be seen. While waiting, not only had people that came in after me been seen before me, 6 people to be exact, BUT I heard multiple others say "I have an appointment with him (pointing to a particular barber)." If i was to add up the number of people that came in after me and were seen before me and those that came in said "I have an appointment", it was 11 individuals. Yes I counted because after being passed over twice it becomes irritating and disrespectful to me. To me it begs the question of do you really not take appointments or do you play favorites with your customers. It seems as though customers that are not "regulars" are treated as second class when it comes to being seen. That's certainly the impression I was given. I guess their money is some how better than mine. My friends that recommended it said "that's how it's done." Ive been in the service/customer service industry for 10 years, I can tell you while "that's how it's done" that's the worst business policy to have. There was no sign in sheet, it felt like a building, but each person was working on their own in their own little world seeing whoever they wanted. The person that answered the phone when I called, was in the front cutting hair and he seemed to have some idea of the customers that came in, and before he left he said I was to be next... even though I should've been never 11 customers before hand. The haircut and the beard shape up took about 30 minutes, cost $20. I paid cash, I'm not sure, but it didn't look like they took plastic, everyone paid cash. The work overall, was pretty good. I was very happy with the work the barber did. He did miss a few hairs on my beard that stuck out, but easy fix at home. If the job was not as good as it was, the rating would be lower due to the wait and being overlooked multiple times for others.